Returns & Refunds

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery.

What can be returned

• Items must be unworn, unwashed and in their original condition, with tags and packaging.
• For hygiene reasons, bras, shapewear and underwear can only be returned unworn and with the hygiene liner or seal intact.
• Gift cards can't be returned.

How to start a return

Email us at support@maviewearr.com with your order number and the item(s) you want to return. We'll reply within 1 business day with your return instructions and return address. Please don't send items back without contacting us first, as unannounced returns can't be processed.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong. We recommend using a trackable shipping service.

Damaged, defective or wrong items

Please contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund at no extra cost to you.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it can take an additional 5–10 business days for the refund to appear.

Cancellations

You can cancel your order within 12 hours of placing it, as long as it hasn't shipped yet. Just email us with your order number.

Customers in the United Kingdom and the European Union

If you live in the UK or the EU, you have the following legal rights in addition to this policy. Where anything above differs, these rights apply to you.

• 14-day right to cancel: you can cancel your order for any reason within 14 days, starting the day after you receive your item(s). Just tell us by email; you can use the model cancellation form below, but you don't have to. You then have another 14 days to send the item(s) back.
• Refund timing: we'll refund you within 14 days of receiving the item(s) back, or of receiving proof that you've sent them, whichever is sooner. Your refund includes any standard delivery cost you paid. If an item has been handled more than needed to check its size, fit and style, we may reduce the refund to reflect the loss in value.
• Return costs: if you change your mind, you pay the cost of sending the item(s) back.
• Hygiene items: bras, shapewear and underwear can't be returned if the hygiene seal or liner has been removed after delivery, unless they are faulty.
• Faulty items: under the UK Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery. After that and within 6 months, you're entitled to a repair or replacement, or a refund if that isn't possible. The 7-day reporting window above does not limit these rights.
• Cancelling an order: you can cancel free of charge at any time before your order ships.

Model cancellation form (only complete and return this form if you wish to cancel your order)
To: FGL Services LLC (Mavie Wear), 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States. Email: support@maviewearr.com
I hereby give notice that I cancel my contract for the sale of the following goods: [item(s)]
Ordered on: [date] / Received on: [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under the laws of the country where you live.

Questions?

We're here to help. Email support@maviewearr.com or call (407) 505-0964, Monday to Friday, 9 AM to 5 PM (Eastern Time). We reply within 24 hours on business days.

Mavie Wear (maviewearr.com) is operated by FGL Services LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.